Contact Us
You must be 21 or older (or 18+ where that is the legal minimum in your state) to gamble. Gambling involves risk and you can lose money. If gambling is a problem for you or someone you know, call 1-800-GAMBLER.
This page explains how to get in touch with the Real Money Casino Apps editorial team, what we can realistically help with, and what to do when your question is really for a casino app's own support staff. We are an independent comparison site. We do not run casinos, hold player funds or process payments.
Who to contact for which problem
The most common mistake is writing to us about an account issue we cannot see or fix. Use this table to find the right door first.
| Your question | Best place to go |
|---|---|
| A correction to a review, rating or fact on this site | Contact us |
| Feedback on how we compare apps | Contact us (see About Us first for background) |
| A missing deposit, delayed withdrawal or bonus dispute | The casino's own support team, via live chat, email or the help section in its app or website |
| Identity verification (KYC) requests or a locked account | The operator directly |
| Questions about bonus wagering or eligibility | The operator's bonus terms, then its support team |
| Questions about our own site rules | Terms and Conditions |
| Gambling is causing you harm | 1-800-GAMBLER and our Responsible Gambling page |
What we can help with
- Corrections: if a bonus, payment option, platform detail or licensing point on a page looks out of date, tell us. Offers and terms change, and we would rather fix it than leave it.
- Explaining our rankings: we can clarify how apps are assessed on games, app performance, bonuses, banking, payout speed and trustworthiness.
- Suggestions: if there is a topic you want covered, such as iOS versus Android availability or instant-play browser options, let us know.
- Broken links or display problems on the site.
What we cannot do
- We cannot access, recover or unlock your casino account.
- We cannot recover deposits, release withdrawals or settle disputes with an operator.
- We cannot give legal, tax or financial advice. For questions about gambling winnings and taxes, consult a qualified professional.
- We cannot confirm the status of your personal verification documents.
Before you write to an app's support team
If your issue involves one of the apps we feature, such as Raging Bull, Magician Bet, Slots of Vegas or BetUS, you will get faster results by preparing a few things. We do not list support contact details here because they can change. Look for a Contact, Support or Help link inside the app, on the operator's website, or in your sign-up emails.
- Note your account username or registered email, never your password.
- Write down the date, time, amount and payment method of the transaction involved.
- Take screenshots of error messages, bonus terms and any confirmation emails.
- Check the bonus wagering and withdrawal terms in the operator's rules, since many delays trace back to an unfinished playthrough or pending identity check.
- Keep every reply so you have a record if you need to escalate.
If an operator does not resolve a complaint, check whether it displays a licensing authority and whether that regulator takes player complaints. We have not verified every operator's complaint route, so confirm this on the operator's own site.
What to include when you message us
A short, specific note helps us respond properly. Include the page name or address, the statement you think is wrong, and any source that shows the current position, such as the operator's terms page. Please do not send passwords, card numbers, government ID or bank details. We will never ask for them.
We read feedback, but we cannot promise an individual reply or a particular outcome. Commission from partner operators does not buy ranking position, and a message to us will not change a rating unless it points to a verifiable error.
Commercial disclosure
Real Money Casino Apps may earn a commission if you sign up with an operator through our links. That relationship does not decide how apps are ranked, and contacting us does not affect it either.
Play responsibly
Only gamble with money you can afford to lose, set deposit and time limits, and never treat play as a way to make income or win back losses. Most licensed operators offer deposit limits, cooldowns and self-exclusion in their account settings. Our Responsible Gambling page lists tools and support. For confidential help anywhere in the US, call 1-800-GAMBLER.